Trade Program Policy & FAQUpdated 3 months ago
- Who qualifies for your trade program? Interior designers, architects, and other design professionals working on residential or commercial projects are eligible for our program. Valid professional documentation is required to be accepted into our Trade Program. Applicants must provide one of the following professional documents to qualify for membership: current business or state professional license in a residential or commercial design-based business, Professional Design Membership (e.g. AIA, ASID), Interior Design Certification, (e.g. NCIDQ, CCIDC), or a valid State Resale Certificate. You may apply to our program and upload documentation here. Upon account approval, you are automatically opting into Weston Table email marketing. You may unsubscribe at any time.
- Can I place a trade order online? Yes, once your account is approved you may checkout directly on westontable.com using the email associated with your profile, and your trade discount will automatically apply at checkout. Alternatively, you may reach out to [email protected] and our team would be delighted to assist with placing your order.
- How do I receive a quote? Trade members receive 15% off all qualifying full priced items. You may add items to your basket and initiate the checkout process with your account email to view your discounted rate.
- Why isn't my trade discount applying to my order? Please confirm your order meets the opening order minimum ($1,000) or reorder minimum ($500). Additionally, please confirm the email being used at checkout is the one associated with your profile. Please reach out to [email protected] if the issue persists and include a screenshot of your basket so we may help troubleshoot.
- May I expedite my order? Yes, you may select your desired shipping option at checkout. If you do not see the option at checkout, please contact [email protected] and we will provide a quote for eligible items.
- How do I schedule a future delivery date? Please reach out to [email protected] to schedule a future delivery date. We will coordinate a ship date that aligns with your project timeline.
- Can trade orders be returned? Trade orders are subject to our standard return policy. Items must be unused and in their original packaging. Please note that items used for business purposes (e.g. staging, events, etc.) are final sale and may not be returned. Please reach out to [email protected] to initiate a return. Trade returns may not be initiated using our self-service platform. You will be responsible for the true cost of return shipping and original shipping charges are non-refundable.
- How do I pay for my order? Weston Table accepts all major credit cards on westontable.com. We also accept payment via ACH or bank wire transfer. Please contact [email protected] for transfer details. Please note that orders are not shipped until payment is received in full.
- How do I track my order? Shipment tracking information will be sent via email when your order is fulfilled.
- Do you offer product loans? Unfortunately, we do not offer product loans or rentals for trade members at this time. Any items used for business purposes are ineligible for returns.
- Do you offer tax exemption? Weston Table is required to collect sales tax based on the laws and regulations of the state or province indicated in the shipping address. Unfortunately, we are unable to accommodate tax exemption status at this time.
- Can I use my trade discount on everything? Trade discounts may not be combined with any other promotional offers. Additionally, trade orders are ineligible for earning stars with the Weston Table Rewards Program.
- Do you ship internationally? Yes, please reach out to [email protected] to place an international trade order. Please note that you will be responsible for any local customs or duties.
- How do I update my account or add a user to my account? Please contact [email protected] and our team would be delighted to assist.