What if my item arrives damaged or defective?Updated a month ago

Please email [email protected] within 72 hours of receiving your order. Please provide your name, order number, and the following:

• Photos of the damaged item(s)
• Photos of the box(es) and the packing materials
• Photo of the shipping label on the box

Please note, Weston Table may require the damaged item(s) to be returned to our warehouse. In this case, we will provide a complimentary return shipping label. In certain instances, especially for higher-value shipments, our insurance provider may send you a claim form that must be filled out and returned before a replacement or refund can be processed.

If one is available, the replacement will be sent as soon as possible. Otherwise, we will process a refund for the damaged item(s). We appreciate your patience with the process.